Support
A question, a bug, a suggestion? Email us at support@healthforpets.fr — we usually reply within 48 business hours.
Frequently asked questions
How do I add a pet?
Today tab → Add a pet, or Settings → Pets. Each pet has its own health record.
How do reminders work?
Reminders are generated from treatments and health record due dates (vaccines, parasite protection). They appear in Today, grouped by time of day (Morning, Noon, Afternoon, Evening, Night).
What is Care+?
Care+ unlocks unlimited pets and family sync: several caregivers share the same household's data in real time. Subscription via the App Store (€4.99/month or €39.99/year).
How do I invite a household member?
Settings → Household & Sharing → Invite a member. Invitations are valid for 7 days and require Care+.
How do I restore my subscription?
Settings → Restore purchases. The subscription must have been purchased with the same Apple ID.
How do I delete my account and data?
Settings → Account → Delete my account. Deletion is permanent: your data is erased from our servers within 30 days.
Is my data synced?
The app works locally first (offline). With Care+, the household automatically syncs data across devices.
Report an issue
For faster diagnosis, include: iPhone model, iOS version, app version (Settings → About) and the steps to reproduce the issue.
Contact support